General Ordering Guidelines
- Make checks and purchase orders payable to Exceptional Innovations. Exceptional Innovations accepts checks, money orders, and purchase orders. Download the Smiles All Around! Order Form for off-line ordering.
- Credit cards—VISA, MasterCard, and Discover—are accepted only on our secure website. When making an online purchase, you will be rerouted to Exceptional Innovations’ secure online store. Your credit card statement will identify your purchase as being with Exceptional Innovations.
- Orders from individuals must be prepaid.
- A $25.00 fee will be charged on all returned checks.
- Purchase orders from institutions must be on official purchase order forms. These may be sent to the address below, emailed to firstname.lastname@example.org or faxed to 703-435-2656.
- International orders: Payment must be in U.S. funds made payable on a U.S. bank. Sorry, greeting cards and calendars are available to U.S. addresses only.
- Send orders to:
Attn: Smiles All Around!
P.O. Box 3853
Reston, VA 20195
- All eBooks must be ordered online and a working email provided.
- Sales Tax: Virginia and Michigan residents please add appropriate sales tax. If you are a tax exempt organization, please include documentation.
- Special Discounts: Please note that when ordering by credit card, special discounts may not be available.
- Returns: All returns must be pre-authorized. There is a 15% restocking fee on returned items and they must be in resalable condition. The customer pays all shipping fees. In the event that an item is damaged in shipping, call (703-709-0136) or email us (email@example.com) for instructions on how to receive a no-cost replacement.
Questions? Contact Smiles All Around! at 703-709-0136 or firstname.lastname@example.org
Prices are subject to change without notice.
The Order Form cited above is in PDF format. Adobe Acrobat Reader is required to view the documents.